Service area
Sample Request Form
Service Policy
In order to ensure the vital rights and interests of users and provide users with humanized, reasonable and convenient equipment purchase and maintenance service policies, SHINHOP combine their own practical experience and market competition needs to provide comprehensive service policies for new and old users. at the same time, to further improve the enterprise service system, welcome new users to provide us with more scientific and reasonable service suggestions!
Pre-sales service
Provide professional advice
According to many years of operating experience, the user's consultation on laser equipment focuses on a large number of aspects such as equipment technical configuration, processing functions, quality effects, product prices, processing solutions, etc. The professional services provided by the SHINHOP can completely solve the user's consultation., And provide users with various consulting methods such as network, telephone, letter, and door-to-door.
Provide sample service
Users can provide mail their own product samples or process samples to SHINHOP manufacturers for proofing, we provide proofing and mail back to the user.
Provide cost-effective quotation
Equipment prices are quoted in combination with the needs of users and professional and technical solutions, so as to meet the needs of users with greater price advantages, provide users with better cost-effective equipment procurement, really spend money on the cutting edge, put an end to any waste of funds, earn conscience money, and build a century-old enterprise.
Provide door-to-door reception
Users are welcome to visit and negotiate with SHINHOP laser equipment manufacturers. There are professional reception personnel and they are all equipped with commercial vehicles. At the same time, manufacturers provide product-related samples, equipment data, technical data, product-related configuration, etc.
Service in Sale
Honesty is expensive
Customers are the source of life of enterprises. No matter new and old users, transaction amount or users in any region at home and abroad can receive the same high-quality service treatment from SHINHOP.
Quality Assurance
Abide by the regulations of the sales contract signed with the user, and strictly implement the relevant services, strictly prohibit shoddy, put an end to concealing any potential problems of the equipment, determined to strictly inspect the quality, ensure that users can rest assured, and establish a sense of trust in the quality and safety of the enterprise and a good reputation for cooperation.
Maintain good communication
For the equipment configuration or technical problems temporarily changed by the user, there are various questions about the user's needs through consultation. Ensure smooth production and timely delivery of laser equipment.
After-sales service
The SHINHOP provides free installation, debugging and free training for any user's equipment to ensure that users can be familiar with the characteristics and operation control essentials of the equipment in a relatively short time and put into production and application.
SHINHOP Laser Equipment Company provides one-year free warranty and life-long maintenance of the equipment. Within the warranty period, all equipment failures (except human factors or force majeure factors) can be repaired free of charge by our company. For accessories that need to be used (except consumable accessories), free supporting services are provided. For equipment beyond the warranty period, the maintenance cost is charged according to our company's lower price.
The software system is upgraded free of charge for life, including laser welding system, cutting system, marking system, etc., to ensure that users get a new processing experience and improve product processing effect.
After-sales service provides a 24-hour service mechanism. For equipment maintenance, you can submit maintenance requirements on our website or contact us by phone. Our global service control center can assign relevant technical engineers to contact you and supervise them to solve problems for users in a relatively short time.
Every anniversary will provide after-sales visits to provide users with scientific production solutions. At the same time, we will establish a complete database for any problems or technical likes that users respond to, and further shorten the actual production and application experience with users., Speed up the upgrading of equipment technology, and seek truth from facts to improve the productivity of laser equipment products.
The following is SHINHOP user service commitment
Provide professional advice
With years of operating experience, the SHINHOP can provide professional advice on laser equipment technical configuration, processing functions, quality effects, product pricing, processing solutions, etc. We provide a complete solution for many consulting users, through the network platform, telephone, letter, on-site visits and other ways to provide consulting services.
Provide sample service
Users can provide their own products or process samples to SHINHOP for prototype production, we will complete the sample production and send back to the user.
Provide a cost-effective offer
Equipment prices are determined according to user needs and professional technical solutions. We strive to provide the most cost-effective equipment procurement program to ensure that every penny is worth the money, eliminate waste, provide users with due diligence services, and work together to create a century of great cause.
Provide on-site reception
Users are welcome to visit SHINHOP manufacturer. We provide professional reception staff and business transportation services. During the visit, we will provide relevant samples, equipment information, technical details, and product configuration instructions.
Quality Assurance
We strictly abide by the terms of the sales contract signed with the user, the implementation of the relevant services. SHINHOP do not allow inferior products or hidden equipment problems. We are committed to conducting strict quality inspections to ensure users' trust in quality and safety, thereby establishing a good reputation for cooperation.
Maintain good communication
For the temporary adjustment of equipment configuration or technical problems, we will consult with users to actively solve the existing problems. This ensures smooth production and on-time delivery of the laser equipment.
After-sales service
Installation and training
SHINHOP provide free installation, commissioning and technical personnel training (customers are only responsible for round-trip air tickets, accommodation, meals). This ensures that users can quickly familiarize themselves with the functions and operating methods of the equipment and complete production applications in the shortest possible time.
One year free warranty and lifetime maintenance
SHINHOP provide one year equipment free warranty and lifetime maintenance. During the warranty period, equipment failures caused by non-human or force majeure factors will be repaired free of charge by our company. For accessories (wearing parts), we will provide free support. After the warranty period, the maintenance only charges the minimum labor service fee.
Lifetime free software upgrade
We provide lifetime free upgraded software systems, including laser welding systems, sorters, etc. To ensure that users get the latest processing experience, improve product processing effect.
24/7 aftermarket response system
We offer a 24/7 aftermarket response system to ensure 24/7 support for all customer needs. Our team is on standby, day and night, to solve technical problems and maintenance requirements in a timely manner
Contact Details
Hotline
Address
Building 4, Jingneng Technology and Environmental Protection Industrial Park, 3 Baolong 2nd Road, Longgang District, Shenzhen, Guangdong Province，China
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